To be the role model for state government agencies in delivering excellent customer service
Mission: To serve as the backbone of state government by providing leading edge services to our customers and business partners.
Core Values/Guiding Principles:
- Trust and Respect
- Consistency and Fairness
- Diverse, skilled workforce
Department of Administration Goals and Objectives
Goal: Advance the department's mission, vision, and values by providing excellent, timely, and cost-effective customer service.
- Challenge the status quo by embracing and initiating beneficial changes that result in continuous improvement in service delivery and customer satisfaction.
- Improve communication and collaboration with customers and among department divisions to build and support relationships.
- Provide transparency and information security in program operations.
- Promote a culture of openness, trust, diversity, and equality.
- Promote efficient use of department resources by expanding energy conservation measures and use of existing technology.
Goal: Create and maintain a highly qualified, professional, diverse, and responsive workforce that accurately reflects the labor force in Montana and supports the department's mission, vision, and values.
- Promote equal pay in the department and throughout state government leading by example through internal pay audits, strategy development addressing pay inequity, and participation on the Governor's Equal Pay Task Force.
- Provide employees with a work environment where teamwork is paramount, ideas are rewarded, creativity and risk-taking are encouraged, and successes are celebrated.
- Encourage managers to be mentors and leadership role models to their staff.
- Promote professional growth and development opportunities through improved employee recruitment, selection, retention, and training as outlined in the department's Workforce Development Plan.
- Assess job performance based on meaningful standards and measures.
- Enhance the department's work environment by fostering openness, trust, and support so employees can readily allowing employees to embrace responsibility and apply resources to solve problems.
- Promote balance between work and life.
Goal: Promote a safe and healthy work environment for employees to experience job satisfaction in their achievements and contributions to the agency's mission and vision.
- Provide analysis, policy, and training for employees regarding health and safety.
- Report accidents/incidents in an accurate and timely manner.
- Increase employees' awareness and understanding of their individual safety responsibilities.
- Reduce costs associated with accidents by maintaining an active safety program that promotes a safe and healthy work environment, and is committed to bringing injured employees back to work as quickly as possible.
Goal: Provide leadership and support to the enterprise for the continuity of government, emergency management, and homeland security programs.
- Maintain the enterprise continuity and emergency management programs, providing expert advice to departments for development of their agency programs and plans to restore essential state services resulting from a serious incident, disaster or interruption affecting Montana's citizens or infrastructure.
- Develop and maintain an enterprise homeland security strategy under the direction of the state homeland security advisor and in coordination with the Department of Military Affairs.
- Select, administer, and provide ongoing support for the enterprise planning software and emergency notification system.
- Deliver ongoing training in the use of enterprise continuity software and emergency notification system.
- Lead and support enterprise continuity and emergency management exercises.
Goal: Provide effective representation for the state while promoting cooperative labor management relationships in Montana state government.
- Negotiate the biennial pay package for state employees.
- Negotiate collective bargaining agreements for each of the state's bargaining units.
- Assist agencies administering collective bargaining agreements.
- Represent state government in administrative hearings and labor arbitrations.
Specific goals and objectives of the DOA divisions:
- Architecture and Engineering
- Banking and Financial Services
- Director's Office
- General Services
- Health Care and Benefits
- Risk Management and Tort Defense
- State Financial Services
- State Human Resources
- State Information Technology Services
Specific goals and objectives of the agencies administratively attached to DOA:
- Public Employee Retirement Administration
- Teachers' Retirement System
- Montana State Fund
- Montana Lottery
- Office of the Public Defender
- Montana Tax Appeal Board