Claiming Benefits

Medical, prescription drug, dental and vision claims are processed separately. Completed claims must be sent for processing to the following benefits administrators:

Benefits Type	Address
Medical Benefit Claims	BlueCross BlueShield of Montana P.O. Box 660255 Dallas, TX 75266-0255 Phone: (888) 901-4989 bcbsmt.com
Prescription Drug Claims	Navitus Health Solutions P.O. Box 999 Appleton, WI 54912-0999 Phone: (866) 333-2757 navitus.com
Dental Benefit Claims	Delta Dental P.O. Box 1809 Alpharetta, GA 30023 Phone: (866):496-2370 deltadentalins.com/stateofmontana Claims for dental benefits must be filed on a standard claim form which may be obtained from Delta Dental Insurance Company.
Vision Benefit Claims	Vision Service Plan PO Box 385018 Birmingham, AL 35238-5018 Phone: (800) 877-7195 vsp.com

Procedures for Claiming Medical, Prescription Drug, Dental and Vision Benefits

Claims must be submitted to the Medical Plan, Prescription Drug Plan, Dental Plan or Vision Plan within twelve (12) months after the date services or treatments are received or completed. Non-electronic claims may be submitted on any approved form which is available from the provider. The claim must be completed in full with all the requested information. A complete claim must include the following information:

Date of service
Name of the Participant
Name and date of birth of the patient receiving the treatment or service and their relationship to the member
Diagnosis [code] of the condition being treated
Treatment or service [code] performed
Amount charged by the provider for the treatment or service
Sufficient documentation, in the sole determination of the Plan Administrator, to support the Medical or Dental Necessity of the treatment or service being provided and sufficient to enable the Medical, Prescription Drug, Dental or Vision Plan Supervisor to adjudicate the claim pursuant to the terms and conditions of the Medical Plan, Prescription Drug Plan, Dental Plan or Vision Plan.

Medical, prescription drug, dental and vision claims are processed separately.

A claim will not, under any circumstances, be considered for payment of benefits if initially submitted to the Medical Plan, Prescription Drug Plan, Dental Plan or Vision Plan more than twelve (12) months from the date services were incurred.

Upon termination of the Medical Plan, Prescription Drug Plan, Dental Plan or Vision Plan, final claims must be received within three (3) months of the date of termination, unless otherwise established by the Plan Administrator.

When Claims are Deemed Submitted

Claims are not deemed submitted until received by the appropriate plan supervisor.

The Plan Administrator has the right, in its sole discretion and at its own expense, to require a claimant to undergo a medical, prescription drug, dental or vision care examination, when and as often as may be reasonable, and to require the claimant to submit, or cause to be submitted, any and all medical, prescription drug, dental or vision care and other relevant records it deems necessary to properly adjudicate the claim.

Claim Decisions on Claims and Eligibility

Claims are considered for payment according to the Plan’s terms and conditions, industry-standard claims processing guidelines and administrative practices not inconsistent with the terms of the Medical Plan, Prescription Drug Plan, Dental Plan or Vision Plan. The Plan Administrator may, when appropriate or when required by law, consult with relevant health care, prescription drug care, dental care or vision care professionals and access professional industry resources in making decisions about claims that involve specialized medical, prescription drug, dental or vision knowledge or judgment.