Employee Assistance Program

Hands stacked on top of each other

Welcome to the Employee Assistance Program

The Employee Assistance Program (EAP) offers confidential, professional support to help you address personal or work-related challenges that may affect your well-being or job performance. This free program is available to all employees, their dependents, and household members.

EAP services include short-term counseling, referrals to community resources, and assistance with issues such as stress, relationships, financial concerns, legal matters, and substance use. All services are delivered by qualified experts and are strictly confidential, ensuring your privacy and peace of mind. Whether you need immediate guidance or ongoing support, the EAP is here to help you maintain balance at work and at home.

Topics

GuidanceResources provides EAP services 24/7 to all employees, State Plan members, their dependents and household members.

GuidanceResources
Call: (844) 506-5374 or TTY 711
Visit: guidanceresources.com
App: GuidanceNow
Web ID: MontanaEAP

Note: You must contact GuidanceResources for approval before scheduling an appointment with a counselor to ensure your first six visits are covered under the EAP benefit. Dependent or household member will need to provide the first and last name of the employee/State Plan member who provided you with the GuidanceResources contact information.

The online chat function is available Monday- Friday 7:00am – 5:00pm MST.

Employee Assistance Program Services

Sometimes life can feel overwhelming. It doesn’t have to. GuidanceResources provides confidential counseling, expert guidance and valuable resources to help you handle any of life’s challenges, big or small. Learn how the Employee Assistance Program can support you and your household by reviewing this informative flyer.

Confidential Emotional Support
Highly trained clinicians will listen to your concerns and help you or your family members with any issues, including:

  • Anxiety, depression, stress
  • Grief, loss and life adjustments
  • Relationship/marital conflicts

Work and Lifestyle Support
Specialists provide qualified referrals and resources for just about anything on your to-do list, such as:

  • Finding child and elder care
  • Hiring movers or home repair contractors
  • Planning events, locating pet car

Financial Resources
Financial experts such as, Certified Financial Planners and other professionals are available to assist with a wide range of issues, such as:

  • Retirement planning, taxes
  • Relocation, mortgages, insurance
  • Identity theft support
  • Budgeting, debt, bankruptcy and more

Legal Guidance
Talk to attorneys for practical assistance with your most pressing legal issues, such as:

  • Divorce, adoption and family law
  • Real estate, foreclosure, landlord/tenant issues
  • Free consultation and discounted local representation

Online Will Preparation
EstateGuidance from GuidanceResoces is a simple, secure and affordable online too to help with wills and estate planning.

  • Quickly and easily complete a will on your computer with EstateGuidance
  • Specify guardians, trustees and property division
  • Provide funeral and burial instructions

KOA Care 360
This work-related stress program is a 7-step, science based guide to help you understand and manager stress in the workplace. Stress affects us all in different ways, and if left unmanaged, stress can take a toll on mental and physical health.

Digital Support and Interactive Tools
GuidanceResources online is your 24/7 link to vital information, tools and support. Log on for articles, podcasts, videos, slideshows, on-demand trainings, and "Ask the Expert” for personal responses to your questions.

  • Self-care platform offers guided health programs
  • Tackle anxiety, depression, stress
  • Improve mindfulness, sleep, and more
  • Online Tips and Tricks: Once you are have registered and signed into your account, there are several ways to get connected with services. The chat function is available Monday- Friday 7:00 – 5:00 MST and is a great way to request an answer.

Free Webinars and Training

Watch this Guidance Resources Orientation on-demand presentation about EAP services.

Scheduled Trainings - All Session Times are 12:00-1:00 p.m. MST

Huddles

  • Interactive online groups intended to help you learn, grow and explore topics meaningful to your own well-being goals and self-care journey.
  • Take a look at the calendar of upcoming Huddles to register for the topics meaningful to you.
  • All huddles are all led by a GuidanceResources care professional.

On Demand Training Opportunities

Training sessions are available on-demand, simply click the link below to start learning.

The EAP provides no-cost specialized resources and trainings to help supervisors support their employees. 

Management-Focused Training Courses - All Session Times are 12:00-1:00 p.m. MST

On-Demand Trainings

Manager Support

The Cost of Conflict and How to Bounce Back

Conflict is an inevitable part of life and relationships. When we think about conflict, the way we respond sometimes models the way we were taught to respond as children. We may have been taught that success was measured by right or wrong, winning or losing, good or bad, instead of finding the best answer through collaboration and understanding. Does conflict require an “all or nothing” outcome, and if not, how do we move past the cause of the conflict?

When relationships fracture, even temporarily, they become major sources of frustration. Destructive conflicts in the workplace can lead to absenteeism, productivity loss, mental health issues, grievances, and turnover. Relationships in the workplace aren’t that different from relationships outside the workplace, and the losses from these conflicts can carry over for a lengthy period if left unchecked. It is important that managers and employees know how to manage and rebound from conflict. (Cheng, Jocelyn. October 22, 2018)

Common causes might include expectations, values, needs, or goals that don’t match up; differences in perceptions (motives, words, actions, or situations) or an unwillingness to cooperate or compromise to achieve a resolution. Albert Einstein said this best, “We cannot solve our problems with the same level of thinking that created them.”

The conflict happened. Where do we go from here? Consider the following ideas to start the conversation.

  • Plan for the conversation. How would you have handled things differently? Where did things go wrong? How could you have made a different outcome?
  • Ask for permission to revisit the incident. Is the other person open to reflect on the situation?
  • Offer an apology. An apology is the most-essential olive branch to make peace with conflict. Healing starts with admitting that you could have done things differently.
  • Identify using effective phrases, such as “I’m learning to be better . . .” and “I’d like to work on being . . ."
  • Ask for feedback. Learn from others’ perspective by asking how they think you could have done things differently.

Conflict resolution involves taking time to understand all sides. Use active listening, and follow up with calm communication using compromise and a commitment to finding mutually agreeable outcomes. (4 Creative Ways to Resolve Conflict.  September 17, 2019)

Bonus - free resources for extra support and connection: